Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Imagine Hope LLC, Terms and Conditions I Privacy Policy

​

Imagine Hope LLC respects your privacy. by opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

​

• Data Collection: We will collect your name, email address, mailing address and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form email, appointment agreement or third-party reservation systems.

• Data usage: We use your data solely for sending updates, to provide appointment schedules/confirm, and provide customer support.

• Data security: We protect your data with secure storage measures to prevent unauthorized access.

• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion any time.

• MESSAGE AND DATA RATES MAY APPLY. Your mobile earner may charge fees for sending or receiving text messages, especially if you do not have an unlimited text or data plan.

• Messages are recurring and message frequency varies.

• Contact Imagine Hope at 301-242-3229 or info@imaginehopellc.com for HELP or to STOP receiving messages.

• Opt-Out You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to info@imaginehopellc.com or 301-242-3229. After unsubscribing you Will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours​

• ​Non-Sharing Clause we do not share your data With third parties for marketing purposes Imagine Hope LLC. will not sell, rent or share the collected mobile numbers.

​

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

• Account information including your username, password, security questions.

• Shopping information including the items you view, put in your cart or add to your wishlist.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

At Imagine Hope, LLC, we value your trust and are committed to protecting your personal information. Here’s how we use the information you provide to us:

1. To Deliver Services

We use your information to provide case management consulting services tailored to your needs.

2. To Communicate With You

Your contact details allow us to respond to your inquiries, send updates, and notify you about your service status or changes to our policies.

3. To Improve Our Services

We analyze your feedback and preferences to enhance our services and develop new offerings.

4. To Ensure Compliance

We use your information to comply with applicable laws, regulations, and ethical standards in the healthcare industry.

5. For Administrative Purposes

Your data is used for record-keeping, billing, and other operational tasks.

6. To Maintain Security

We use your information to protect against fraud, unauthorized access, or misuse of our services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Ecwid. You must ok cookies in order to use our store. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. 

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Through this website, you may link to other websites which are not under the control of Imagine Hope, LLC. We have no control over the nature, content, and availability of those sites and do not endorse or assume responsibility for any content or services provided by them.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use your information.

• Right to Delete. You may have a right to request that we delete personal information we maintain about you.

• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@imaginehopellc.com.com or contact us at:

Imagine Hope, LLC

34 Shining Willow Way Suite 200

LaPlata, Maryland USA 20646

Phone 301-242-3229

FAX 202-217-4225